How do I book, and do you offer a meet and greet?
Message us through the contact info below. Every new client starts with a free meet-and-greet at your property to go over your pets or animals, routines, and any special care needs, then we confirm a custom quote before your first booking.
Will you administer my pet's medication?
Yes, we administer medication exactly as prescribed by your veterinarian, including oral medication, injections, and subcutaneous fluids. We do not diagnose, prescribe, or perform medical procedures.
Do you take exotic pets like reptiles and birds?
Yes. Exotic and reptile sitting is one of our specialties, covering species-specific diets and habitat checks, a service most local sitters don't offer. Fish are covered separately under Fish Tank & Pond rather than the exotic rate, since they're a different kind of care.
If I have a dog and a guinea pig, do I pay full price for both?
No. The full exotic rate applies when that's the main reason for the visit. If you're already booking a dog or cat visit, an exotic pet in the same household is a smaller per-habitat add-on instead, not the full rate. Fish, alongside another visit, are a small add-on too, not the full tank or pond service rate.
What areas do you serve?
South Frontenac (Perth Road Village, Sydenham, Verona, Harrowsmith, Inverary, Battersea, Hartington) and Kingston and the surrounding area. Properties farther out are welcome; mileage applies beyond a 20km radius of Perth Road Village.
Do you do farm and livestock sitting?
Yes. We cover poultry, goats, sheep, horses, and cattle, including feeding, watering, stall and coop cleaning, pasture checks, and predator awareness checks.
Do you have a referral program?
Yes. Have a friend mention your name when they book. Once they complete their first visit, you get a $10 credit toward your next booking, with no limit on how many friends you refer. They also get 10% off their first booking.
Do you require a deposit?
Quick Peek and single visits: no deposit, just pay at the time of service. All other bookings (day care, overnight, multi-day, farm, specialized): a 30% deposit is due at booking to confirm, with the balance due on the day of service. Holiday bookings require a 50% deposit at booking.
What is your cancellation policy?
Free cancellation up to 48 hours before the start of service. Cancellations within 48 hours forfeit the deposit. No deposit is paid on Quick Peek or single visits, so there's nothing to forfeit there.
How do I pay?
e-Transfer is preferred; cash is also accepted. The remaining balance is due on the day of service, or the last day for multi-day bookings.
What if I have a dog, cat, and goats, do I need to book separately?
No, book them together. Combine the relevant rates for each category (Pet Sitting for the dog and cat, Farm & Livestock for the goats) and take $10 off the combined visit, since it's one trip either way.
Do you offer discounts for recurring visits?
Yes. Weekly recurring visits get 15% off, bi-weekly gets 10% off, and monthly gets 10% off, applied automatically to every visit on the plan. Just let us know how often you'd like visits when you book.
Do you offer a discount for a week-long vacation booking?
Yes. Bookings of 3-6 consecutive days get 5% off the total, and 7 or more consecutive days get 10% off. This applies to a single trip booked in advance, separate from the recurring discount plans.
